Effective Date: May 9, 2026

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At Charlie's Knives, your privacy matters. This Privacy Policy explains what personal information we collect when you visit charliesknives.com, make a purchase, or contact us — and how we use, protect, and handle that information. Please read this policy carefully. By using our website or services, you agree to the practices described here.

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Who We Are

Charlie's Knives is a specialty knife and outdoor gear retailer operated by Charlie's Old Pawn LLC, based in Dallas, Texas. We sell premium knives, edged tools, accessories, and collectibles through our website and in-person.

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Business Legal Name: Charlie's Old Pawn LLC
DBA: Charlie's Knives
Website: charliesknives.com
Primary Contact: info@charliesknives.com

 

When this Policy refers to "Charlie's Knives," "we," "us," or "our," it means Charlie's Old Pawn LLC and any of its authorized agents operating charliesknives.com.

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Information We Collect

We collect information you provide directly to us, information generated automatically by your use of our site, and information from third-party sources where applicable.

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Information You Provide

• Account & Contact Details: Name, email address, phone number, and mailing/billing address when you create an account, place an order, or contact us.

• Purchase Information: Order history, items purchased, payment method type (we do not store full card numbers), and transaction amounts.

• Communications: Messages, questions, or feedback you send us via email, contact forms, or live chat.

• Age Verification Data: Date of birth or age confirmation where required by law or our policies for the purchase of certain products.

• User-Generated Content: Product reviews, ratings, or photos you submit to our site.

 

Information Collected Automatically

• Device & Browser Data: IP address, browser type, operating system, device identifiers, and screen resolution.

• Usage Data: Pages visited, time spent on pages, links clicked, referral URLs, and search queries on our site.

• Location Data: General geographic location derived from your IP address (city/state level only).

• Cookies & Similar Technologies: See Section 5 (Cookies & Tracking) for details.

 

Information from Third Parties

• Payment processors (e.g., Stripe, PayPal) may share transaction status and fraud signals with us.

• Shipping carriers (e.g., UPS, USPS, FedEx) may share delivery confirmation data.

• Analytics providers may share aggregated demographic or interest data.

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How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To fulfill, ship, and confirm your purchases; send receipts and tracking information.

• Customer Support: To respond to your inquiries, resolve disputes, and assist with returns or exchanges.

• Account Management: To create and manage your customer account.

• Marketing & Promotions: To send promotional emails, newsletters, and special offers — only with your consent or where permitted by law. You may opt out at any time (see Section 8).

• Site Improvement: To analyze usage patterns, diagnose technical issues, and improve our website and product offerings.

• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activity.

• Legal Compliance: To comply with applicable laws, regulations, court orders, and law enforcement requests.

• Age Verification: To verify that customers meet the minimum age requirements for certain products.

 

We do not sell your personal information. We do not use your information for automated decision-making that produces legal or similarly significant effects without human review.

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Sharing Your Information

We share your personal information only in the following circumstances:

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Service Providers

We work with third-party vendors who help us operate our business. These include payment processors, shipping and fulfillment partners, email marketing platforms, analytics providers, and customer support tools. These parties process your information only on our behalf and pursuant to written agreements that prohibit them from using it for their own purposes.

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Legal Requirements

We may disclose your information if required to do so by law, subpoena, court order, or a lawful request from a government authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

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Business Transfers

In the event of a merger, acquisition, asset sale, or business reorganization, your information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

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With Your Consent

We may share your information with third parties when you explicitly ask us to or provide consent (e.g., referral programs, co-branded promotions).

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We never sell, rent, or trade your personal information to third parties for their independent marketing purposes.

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Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data.

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Types of Cookies We Use

• Essential Cookies: Necessary for core site functionality, including shopping cart persistence and secure checkout. These cannot be disabled.

• Performance Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). Data is aggregated and anonymous.

• Functional Cookies: Remember your preferences such as currency, language, or saved items.

• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. Set only with your consent.

 

Managing Cookies

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect site functionality. Most browsers allow you to refuse new cookies, delete existing ones, or receive alerts when cookies are set. Refer to your browser's help documentation for guidance.

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For opt-outs from third-party analytics, visit the Google Analytics Opt-Out Page or the Network Advertising Initiative opt-out tool.

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Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers.

• PCI-DSS-compliant payment processing through certified third-party processors (we do not store payment card numbers).

• Access controls limiting employee access to personal data on a need-to-know basis.

• Regular security assessments of our systems and third-party integrations.

 

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. If you suspect a security incident, please contact us immediately at info@charliesknives.com.

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Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Order Records: Retained for a minimum of 7 years to comply with tax and accounting obligations.

• Account Information: Retained for the duration of your account plus 2 years after account closure, unless you request earlier deletion.

• Marketing Data: Retained until you unsubscribe or request removal.

• Analytics Data: Aggregated and anonymized after 26 months.

• Support Records: Retained for 3 years after resolution of your inquiry.

 

When your information is no longer needed, we securely delete or anonymize it.

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Your Rights & Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request correction of inaccurate or incomplete information.

• Deletion: Request deletion of your personal information, subject to legal retention obligations.

• Portability: Request a machine-readable copy of your personal information.

• Opt-Out of Marketing: Unsubscribe from promotional emails at any time by clicking "Unsubscribe" in any email we send, or by emailing us at info@charliesknives.com.

• Withdraw Consent: Where we rely on consent to process your information, you may withdraw that consent at any time.

• Restrict Processing: Request that we limit the way we use your information in certain circumstances.

• Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

 

To exercise any of these rights, contact us at info@charliesknives.com. We will respond within 30 days. We may need to verify your identity before processing certain requests.

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Children's Privacy

Our website and services are not directed to, and we do not knowingly collect personal information from, children under the age of 18. Due to the nature of our products (knives and edged tools), all customers must be at least 18 years of age to make a purchase.

If we learn that we have collected personal information from a minor under 18 without parental consent, we will delete that information promptly. If you believe we may have collected information from a minor, please contact us immediately at info@charliesknives.com.

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Third-Party Links

Our website may contain links to third-party websites, social media platforms, and partner services. These sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party site you visit. Our Privacy Policy applies only to information collected by charliesknives.com.

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Texas Consumer Privacy Notice

As a Texas-based business, we comply with the Texas Data Privacy and Security Act (TDPSA) and applicable consumer protection laws. Texas residents have the right to:

• Know what personal data we collect and how it is used.

• Access a copy of your personal data we hold.

• Correct inaccuracies in your personal data.

• Request deletion of personal data we collected from you.

• Opt out of the processing of personal data for purposes of targeted advertising or profiling.

• Opt out of the sale of personal data (note: we do not sell your personal data).

• Appeal our decision if we decline to act on your request.

 

To submit a privacy request as a Texas consumer, please email info@charliesknives.com with the subject line "Texas Privacy Request." We will respond within 45 days and may extend the response period by an additional 45 days with notice.

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No Sale of Personal Data: Charlie's Knives does not sell your personal information and does not share it with third parties for independent advertising purposes.

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Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or site features. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.

• Post a notice on our website for at least 30 days.

• Send an email notification to registered account holders for significant changes.

 

Your continued use of our website after the effective date of any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically.

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Contact Information

If you have questions regarding this Privacy Policy or how your information is handled, please contact us:

Charlie's Knives, LLC
Email: info@charliesknives.com
Call or Text: 972-800-2040