Nighthawk Customs Knives - Damasteel Biofrost - Mammoth Scales

 🔒 Credit Card Billing Address Must Match Shipping Address Policy

Purpose

To protect our customers and our business from fraudulent transactions, we require that the billing address associated with the credit card used for payment match the shipping address for all orders.

Scope

This policy applies to all purchases made through our online store, phone orders, and any other direct sales channels.

Policy Details

• Billing and Shipping Address Match Required

All orders must have identical billing and shipping addresses. This ensures that the cardholder is the recipient of the goods and helps prevent unauthorized purchases.

• Verification Process

Our payment processor automatically verifies the billing address provided during checkout. If the billing address does not match the records held by the card issuer, the transaction will be declined or canceled after processing.

• Exceptions

We do not offer exceptions to this policy. If you require shipment to a different address, please use an alternative payment method such as PayPal (if available), which offers additional verification options.

• Order Cancellation

Orders that fail address verification will be automatically canceled. Customers will be notified via email and encouraged to place a new order with matching billing and shipping details.

• Customer Support

If you believe your order was canceled in error or need assistance updating your address, please contact our support team at [sales@charliesoldpawnllc.com] within 24 hours of the transaction attempt.

Rationale

This policy is designed to reduce the risk of identity theft, unauthorized card use, and chargebacks. It also ensures that our products reach the intended recipient securely and reliably.

Our return policy is valid for 14 calendar days from the date of purchase.

If you're not satisfied with your order for any reason, you may return the product within this period for a refund, minus a 10% restocking and shipping fee.

Please note the following conditions:

• ❌ Returns after 14 days: We are unable to offer refunds for items returned beyond the 14-day window.
• 🔧 Manufacturer-related issues: For production or custom knives returned due to tight action or a sticky lock, these concerns must be addressed directly with the manufacturer under their warranty policy.
• 💳 Refund processing time: Approved refunds will be processed within 5 to 10 business days from the date of confirmation

💰 Refund Requirements

To qualify for a refund, all of the following criteria must be met:

• ⚠️ The product is defective
• 📦 The product is in its original packaging and includes all items sent with your order (e.g., product paperwork, challenge coins, poker chips, freebie coins, etc.)
• 🧼 The product is unused
• 🛡️ The product is undamaged

🔁 Restocking Fee

• All knives, maker pens, coins, and bullion are subject to a 10% restocking fee.
  This fee covers resale preparation and shipping costs if return conditions are not fully met.
• We reserve the right to decline a refund if the above criteria are not satisfied.

🔄 Refund & Return Policy

Last updated: January 01, 2025

⏳ Return Window

You may return eligible items within 14 calendar days of purchase. Returns after this period will not be accepted.

✅ Refund Eligibility

To qualify for a refund, the following conditions must be met:

• The product is defective
• The product is unused and undamaged
• The product is returned in its original packaging, including all accompanying items (e.g., paperwork, challenge coins, poker chips, freebie coins)
• A valid proof of purchase (receipt, purchase order, etc.) is provided

We reserve the right to decline a refund if these criteria are not met.

💸 Restocking Fee

All knives, maker pens, coins, and bullion are subject to a 10% restocking fee.
This fee covers resale preparation and shipping costs.

🚫 Non-Returnable Items

• Sale and clearance items are not eligible for return or refund.
• Used or damaged items beyond reasonable inspection may be rejected.

📦 Shipping & Returns

📨 How to Return

Before returning any item, you must contact us first at:
📧 info@charliesoldpawnllc.com

Returns should be mailed to the address listed on your shipped package or packing list.

🚚 Shipping Costs

• Customers are responsible for return shipping costs
• Shipping fees are non-refundable

Please ensure items are securely packaged to prevent damage in transit. Damaged goods may result in refund denial.

🚛 Shipping & Delivery - We do not ship to Alaska or Puerto Rico:  Reasons for not shipping to Alaska or Puerto Rico

• Shipping costs and logistics: Shipping to these locations is often more expensive, especially when using ground-based carriers like UPS or FedEx, which may not have efficient routes. While the USPS offers consistent rates, some companies only use specific carriers with which they are familiar. Also USPS does not allow us to ship automatic knives or firearms.
• Item restrictions: Certain items, such as hazardous materials, aerosols, or lithium batteries, are prohibited from being shipped by air, which is often the preferred method for reaching these destinations.
• Seller policy: Not shipping outside the contiguous 48 states to avoid the complexities and costs associated with alternative shipping methods. 

Charlie's Old Pawn LLC ships all items marked as FREE Shipping (unless otherwise stated) via USPS or UPS Ground Services.

Automatic knives cannot be shipped through the United States Postal Service (USPS) due to federal restrictions governing the mailing of switchblades and similar automatic‑opening knives. All automatic knife orders will be shipped exclusively through approved private carriers that permit the transport of these items.

If we change the delivery service or vendor, our Customer Services Department will notify you.

For larger items (e.g., rifles), additional shipping charges may apply for firearm cases or air-tight containers. Customers will be notified in advance.