Our return policy is valid for 14 calendar days from the date of purchase.
If you're not satisfied with your order for any reason, you may return the product within this period for a refund, minus a 10% restocking and shipping fee.
Please note the following conditions:
- β Returns after 14 days: We are unable to offer refunds for items returned beyond the 14-day window.
- π§ Manufacturer-related issues: For production or custom knives returned due to tight action or a sticky lock, these concerns must be addressed directly with the manufacturer under their warranty policy.
- π³ Refund processing time: Approved refunds will be processed within 5 to 10 business days from the date of confirmation
π° Refund Requirements
To qualify for a refund, all of the following criteria must be met:
- β οΈ The product is defective
- π¦ The product is in its original packaging and includes all items sent with your order (e.g., product paperwork, challenge coins, poker chips, freebie coins, etc.)
- π§Ό The product is unused
- π‘οΈ The product is undamaged
π Restocking Fee
- All knives, maker pens, coins, and bullion are subject to a 10% restocking fee.
This fee covers resale preparation and shipping costs if return conditions are not fully met.
- We reserve the right to decline a refund if the above criteria are not satisfied.
π Refund & Return Policy
Last updated: January 01, 2025
β³ Return Window
You may return eligible items within 14 calendar days of purchase. Returns after this period will not be accepted.
β
Refund Eligibility
To qualify for a refund, the following conditions must be met:
- The product is defective
- The product is unused and undamaged
- The product is returned in its original packaging, including all accompanying items (e.g., paperwork, challenge coins, poker chips, freebie coins)
- A valid proof of purchase (receipt, purchase order, etc.) is provided
We reserve the right to decline a refund if these criteria are not met.
πΈ Restocking Fee
All knives, maker pens, coins, and bullion are subject to a 10% restocking fee.
This fee covers resale preparation and shipping costs.
π« Non-Returnable Items
- Sale and clearance items are not eligible for return or refund.
- Used or damaged items beyond reasonable inspection may be rejected.
π¦ Shipping & Returns
π¨ How to Return
Before returning any item, you must contact us first at:
π§ info@charliesoldpawnllc.com
Returns should be mailed to the address listed on your shipped package or packing list.
π Shipping Costs
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
Please ensure items are securely packaged to prevent damage in transit. Damaged goods may result in refund denial.